Frequently Asked Questions
Q: I downloaded the app and it won't let me log in. What is wrong?
If you are an active Don't Miss This user, simply enter the same username and password to log in to the app.
If you are still unable to login afterward, contact our support line at or email email@example.com
Q: I added a new contact into my device and they are not showing up in Don't Miss This. What should I do to get them in the mobile app?
To sync your device's contacts with Don't Miss This, you'll need to do a 'pull-to-refresh' on the contacts screen. To do this, simply drag the contacts page down and let go; this will refresh your contacts and pull any new contacts into the app. If you find this does not work, you can refresh the app by going to SETTINGS > CLEAR CACHE at the bottom of the settings page, and then log back in.
Q: How do I access new and updated tools in the app?
Simply pull-to-refresh on the tools screen. To do this, drag the tools page down and let go; this will refresh the tools in the app, allowing you to access and share both new and updated content. If you find this does not work, you can refresh the app by going to SETTINGS > CLEAR CACHE at the bottom of the settings page, and then log back in.
We are actively pursuing a resolution. In the meantime, we recommend you use the copy link feature and then paste it in the desired group you want to share the tool in.
Q: None of my tools are showing when I log in. What do I need to do?
You may just need to pull-to-refresh the tools screen. You can do this by putting your finger on the center of your screen and swiping down. This will refresh the tools in the app. If you find this does not work, you can refresh the app by going to SETTINGS and tapping on CLEAR CACHE at the bottom of the page. You'll then need to log back in.
Q: When I try to send a tool via email from my phone, the send button becomes grayed out and I cannot send anything. How do I fix that?
Our mobile app is designed to access the default email account for your device. This account must be set up on your device before you can access the email sharing feature. To set up your default email account, go to your phone Settings. You may need to contact your phone provider support so they can help you fix your email settings.
Q: I want to download an image to my phone. What do I need to do?
You can download any images directly from the app. From the Tools section, just select an image you want to download and tap the eye icon to preview the image. While previewing the image, you will find a Download. Tap the Download icon to download the image.